Front Office Agent* Day and Night

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Front Office Agent*, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your tasks include:

• Guests satisfaction as the most important task
• Answer, screen and forward incoming phone calls/mails
• Register and check guests in
• Close guest accounts and check guests out
• Inform guests of the hotel rates and services
• Process accurate payment of guest accounts
• Complete and maintain any incident reports
• Listen and respond to guest queries
• Maintain a neat and orderly front desk and reception area
• Night shifts are also part of it

• Proven work experience as a receptionist
• Solid written and verbal communication skills in Spanish and English
• Computer skills
• PMS Skills, preferrable with OPERA
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritize task
• Ability to handle stress and stay calm under pressure
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
• Team work

Who is perfect? Admittedly: we are not always. But we are getting better every day, constantly learning what you need in your team and what guests really want. We promise: There is more to come.

If you feel addressed, we look forward to your exciting application. Please use the "Apply" button.

*The job title does not mean the male variant, but stands for the gender-neutral designation of the profession. We welcome people of any gender, origin, sexual orientation and religion.