Front Office Agent - the niu Fender Amsterdam
- Permanent
- Full-time 40 hours, Part-time
- apply & benefit from employee rates
ABOUT NOVUM HOSPITALITY
With over 150 hotels (including secured pipeline) and more than 20,000 hotel rooms in over 60 locations across Europe, NOVUM Hospitality is one of the largest owner-managed hotel groups in Europe. Founded in 1988, the Hamburg-based company has developed into a leading player in the hotel industry under the leadership of Chief Executive Officer & Owner David Etmenan and is known for its variety of centrally located accommodations in the midscale and upper midscale segments.
The signing of a cooperation agreement with IHG Hotels & Resorts in April 2024 makes NOVUM Hospitality one of IHG's largest global franchise partners. The partnership includes the launch of the co-brand Holiday Inn – the niu and the conversion of the remaining NOVUM Hospitality own brands. Yggotel, Select Hotels and Novum Hotels will be integrated into the IHG brand world Garner. acora Living the City will convert to the IHG extended-stay brand Candlewood Suites. For both brands, this will mark their European debut. www.novum-hospitality.com
Great visions need strong personalities.
Join our team and play an active role in shaping one of the most innovative family-run hotel groups.
For our Front Office of the niu Fender in Amsterdam we are looking for a friendly, enthusiastic and driven colleague. You are friendly to all guests, both personally and by telephone. You also make sure that guests feel right at home. As a Front Office employee you are the first and last point of contact for the guest, but you are also happy to assist the guests with interim questions.
Your Tasks
• Checking in and out of (international) guests.
• Providing our guests with information such as hotel facilities, operation of (technical) equipment and tourist information.
• Performing various administrative activities.
• Co-responsible for making room reservations and checking existing reservations.
• Implementing and meeting the wishes of guests and ensuring good information provision to our guests.
• Drawing up the accounts and taking care of the payments.
• Attending shift briefings and department meetings. Enthusiasm and passion are the keywords here. The niu Fender Amsterdam is an innovative concept that mainly focuses on millennials. Job requirements Front Office Employee (FT): Job requirements Front Office Employee: Your Workplace is in Amsterdam, but sometimes also in Haarlem.
• You have completed a study in the direction of tourism/catering or have enough experience in a similar position.
• You have no objection to a flexible work schedule, both during the week and at weekends. The early shift starts at 07:00 and the late shift ends at 23:00
• You master the Dutch and English language in word and writing, knowledge of a third language is an advantage;
• Good knowledge of Word and Excel is a plus
Your Profile
You are a passionate host who always keeps the well-being of your guests in mind through your empathetic and authentic manner.
In addition, you have the following characteristics:
Flexibility - Host mentality - Empathy - Team player - PC affinity - Commitment.
Interested?
What we offer: Nice working atmosphere in an international environment of Amsterdam Horeca Collective Labor Agreement in accordance with salary; A pleasant working atmosphere; Opportunities to grow; Staff rates for hotel stays within Novum hotels; Training opportunities.