About NOVUM Hospitality

With over 150 hotels (including secured pipeline) and more than 20,000 hotel rooms in over 60 locations in Europe, NOVUM Hospitality is one of the largest owner-managed hotel groups in Europe. Founded in 1988, the Hamburg-based company has developed into a leading player in the hotel industry under the leadership of Chief Executive Officer & Owner David Etmenan and is known for its variety of centrally located accommodation in the midscale and upper midscale segment.

The signing of a cooperation agreement with IHG Hotels & Resorts in April 2024 makes NOVUM Hospitality one of IHG's largest global franchise partners. The partnership includes the launch of the co-brand Holiday Inn - the niu as well as the conversion of the other NOVUM Hospitality own brands. Yggotel, Select Hotels and Novum Hotels will be integrated into the brand world of the IHG brand Garner. acora Living the City will convert to the IHG extended-stay brand Candlewood Suites. This means the European debut for both brands in the future. www.novum-hospitality.com

Front Office & Reservation Agent /Rezeptionsmitarbeiter - "Der Reiseorganisator"*

01.03.2025 | full time 39 hours | Permanent

Great visions need strong personalities.
Join our team and play an active role in shaping one of the most innovative family-run hotel groups.

apply now & benefit from employee rates

Your mission:

Als "Reiseorganisator"* sind Sie erster Ansprechpartner* für die Reservierungswünsche unserer Gäste. Vertretungsweise sind Sie zusätzlich als "Willkommensheißer"* im Früh- und Spätdienst am Empfang im Einsatz. Zu Ihren Aufgaben gehört das Reservierungshandling mit dem System Protel sowie die professionelle Abwicklung des Telefon- und E-Mailverkehrs. Der Check-In und Check-Out am Empfang gehört ebenfalls zu Ihrem Tätigkeitsfeld.

This is what makes you special:

Sie sind ein leidenschaftlicher Gastgeber*, der durch seine empathische und authentische Art stets das Wohl seiner Gäste im Blick behält.

Zusätzlich zeichnen Sie folgende Merkmale aus:
Flexibilität • Gastgebermentalität • Empathie • Teamplayer • PC-Affinität • Engagement

This is what defines us:

Head office directly on the Outer Alster • family-run • staff rates • further training opportunities • joint sporting events • discounted tickets for concerts and events • employees recruit employees • purchasing advantages through corporate benefits • open corporate culture

Who is perfect? Admittedly, we are not always. But we are getting better every day and are constantly learning what you need as a team and what guests really want. A firm promise: There's more to come.

The NOVUM Hospitality Team is looking forward to exciting applications!

*The job title does not refer to the male version, but stands for the gender-neutral designation of the profession. People of all genders, origins, sexual orientations and religions are welcome.

Samir Shehata

Marienstraße 3b | Stuttgart

+49 711 184 2094 0

NOVUM Hospitality